A Guide to Becoming a HR Shared Services Specialist

A Guide to Becoming a HR Shared Services Specialist

Are you interested in pursuing a career as a HR Shared Services Specialist? This comprehensive guide will provide you with all the information you need to know in order to become successful in this field. From the necessary qualifications and skills to the job responsibilities and career opportunities, we will cover it all. Read on to learn more about how you can embark on a rewarding career as a HR Shared Services Specialist.

Overview of HR Shared Services Specialist Role

A HR Shared Services Specialist is a key member of the HR team who is responsible for providing support and services to employees, managers, and other HR professionals within an organization. They play a crucial role in streamlining HR processes, improving efficiency, and enhancing the overall employee experience.

Definition of HR Shared Services

HR Shared Services refers to a model where HR services are centralized and delivered to employees and managers through a shared services center. This approach allows organizations to standardize HR processes, reduce costs, and provide consistent and timely support to employees across the organization.

Importance of HR Shared Services Specialists

HR Shared Services Specialists are important because they help organizations to effectively manage HR operations, provide high-quality service to employees, and ensure compliance with HR policies and regulations. By centralizing HR services, organizations can improve efficiency, enhance employee satisfaction, and focus on strategic HR initiatives.

Key Responsibilities of a HR Shared Services Specialist

Some key responsibilities of a HR Shared Services Specialist include:

  • Providing support to employees and managers on HR policies, procedures, and systems
  • Managing HR inquiries and requests through various channels such as email, phone, and HRIS
  • Processing HR transactions such as employee data changes, benefits enrollment, and payroll adjustments
  • Maintaining accurate and up-to-date HR records and documentation
  • Collaborating with HR business partners and other stakeholders to resolve complex HR issues
  • Identifying opportunities for process improvements and implementing best practices in HR service delivery.

Overall, HR Shared Services Specialists play a critical role in supporting the HR function and ensuring a positive employee experience within an organization.

Skills and Qualifications Required

To become a successful HR Shared Services Specialist, there are a variety of skills and qualifications that are necessary. These can be broken down into three main categories: Educational Background, Technical Skills, and Soft Skills.

Educational Background

Having a strong educational background is crucial for becoming a HR Shared Services Specialist. Typically, a Bachelor’s degree in Human Resources, Business Administration, or a related field is required. Some employers may also prefer candidates with a Master’s degree or relevant HR certifications such as SHRM-CP or PHR.

Technical Skills

In addition to a solid educational foundation, HR Shared Services Specialists must also possess a range of technical skills. Proficiency in HRIS systems, such as Workday or SAP, is essential for managing employee data and generating reports. Knowledge of Microsoft Office Suite, particularly Excel for data analysis, is also important. Familiarity with project management tools and customer relationship management (CRM) software can be beneficial as well.

Soft Skills

Soft skills are equally important for HR Shared Services Specialists. Strong communication skills, both written and verbal, are essential for interacting with employees and stakeholders. Attention to detail and the ability to maintain confidentiality are crucial when handling sensitive employee information. Problem-solving skills and the ability to work well under pressure are also important in this role. Additionally, a customer-centric mindset and a proactive approach to resolving issues are highly valued by employers.

Steps to Becoming a HR Shared Services Specialist

Gain Relevant Education and Experience

To become a HR Shared Services Specialist, it is important to have a solid educational background in human resources or a related field. A bachelor’s degree in HR, business administration, or a related field is typically required. Additionally, gaining relevant work experience in HR roles such as HR assistant, HR coordinator, or HR generalist can help you develop the necessary skills and knowledge for a career in HR shared services.

Obtain HR Certification

Obtaining HR certification, such as SHRM-CP (Society for Human Resource Management Certified Professional) or PHR (Professional in Human Resources), can demonstrate your expertise and commitment to the HR field. These certifications are recognized by employers and can enhance your credibility as a HR professional.

Develop Specialized Skills

In addition to education and certification, developing specialized skills is essential for success as a HR Shared Services Specialist. This may include proficiency in HRIS (Human Resource Information Systems), strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to manage multiple tasks and projects simultaneously. Continuous learning and staying updated on HR trends and best practices can also help you excel in this role.


In conclusion, becoming a HR Shared Services Specialist requires a combination of skills, experience, and knowledge in the field of human resources. By following the steps outlined in this guide, individuals can enhance their understanding of the responsibilities and requirements of the role, as well as develop the necessary competencies to succeed in this profession. With the increasing demand for HR shared services specialists in today’s organizations, pursuing a career in this field can lead to a rewarding and fulfilling career path. By continuously updating and expanding one’s skills and knowledge, individuals can stay competitive in the job market and make a valuable contribution to their organizations.